Our Policy Information
At Reyna's Pop Shoppe, we're committed to making every shopping experience enjoyable and stress-free. Below you will find our policies regarding shipping, returns, and exchanges. If you have any questions, We're always happy to help.
Returns and Refunds
Because many of our items are personalized or handmade to order, all sales are final. However, if your order arrives damaged or there is an issue with craftmanship, please contact us within 14 days so we can make it right.
Orders can be cancelled or changed within 24 hours of placing order. Once item is in production, changes cannot be made.
We may offer exchanges under limited circumstances.
If an item is damaged as a result of quality or craftsmanship, customers must e-mail their concern within 14 days of receiving items for an exchange.
Items mailed back for exchange must be unworn, undamaged, and in their original packaging.
Reyna's Pop Shoppe reserves the right to refuse any exchange where the product returned is not in its original condition. The customer is responsible for all shipping charges.
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If you encounter an issue with your purchase please reach out at support@reynaspopshoppe.com